Frequently asked questions

What is the return policy?

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging where possible.
  • Proof of purchase or your order number is required.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you ship internationally?

Yes! 🌍 Glowpaw ships to selected international destinations. Available shipping options and costs will be displayed at checkout.
What payment methods do you accept?

Available payment methods are displayed securely at checkout and may vary depending on your country.
How can I contact Glowpaw?

Still have a question? 🐾

Head over to our Contact Us page and send us a message. Our customer care team will be happy to help.

Glowpaw — made for happier paws. 🤍
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.